RE: Coronavirus (COVID-19) Response | Important information and update for all Foodmate US customers

Ball Ground, Ga.  (March 16, 2020)RE: Coronavirus (COVID-19) response

Dear Foodmate US Customer,

We understand that you are an integral component of the nation’s food supply chain and that access to your locations is ultimately your decision and responsibility. That said, we are dedicated to assisting you with optimizing and maintaining your operations.

Regarding repair and maintenance, we stand ready to assist you in the following ways: over the phone consultation and support; shipping of necessary parts; on-site service calls based on service tech availability. In the event you request an on-site service call, we can confirm the following procedures are in place and good faith measures are being undertaken to ensure:

  • Proper communication of and adherence to recommended CDC procedures
  • Individuals known to have contracted or known to have been in close contact with someone who has contracted the COVID-19, will not be allowed to visit your facilities.
  • Individuals representing or working for Foodmate who display a fever over 100.4 and who are exhibiting a respiratory illness will not be allowed to visit your facilities. We would ask that, at a minimum, you and your employees reciprocate those procedures and measures at your locations. Regarding our AIP service contracts, all visits and rebuilds have been put on hold until further notice.

Regarding scheduled and future capital project installations, we will work with you to determine the most appropriate path forward, considering the health of our collective employees, shipping disruptions and other operational requirements.

We have initiated work-from-home precautions to do our part as a good corporate citizen; however, we are ready to receive your requests via email and phone calls.

Please let me know if you need additional information at this time.

Kind regards,

Scott Hazenbroek
President
Foodmate US, Inc.

 

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Foodmate is a leading poultry processing equipment manufacturer based in the Netherlands. Founded by industry experts in early 2006, the company quickly expanded its worldwide distribution into North and South America with the launch of Foodmate US in 2010, and Foodmate Brasil in 2015. Foodmate has become the committed and reliable partner of major poultry processing companies worldwide. Inc. magazine has recently ranked Foodmate No. 885 on its 36th Annual List of America’s Fastest-Growing Private Companies, the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. For Foodmate U.S. visit www.foodmateus.com or call 678-819-5270. For Foodmate B.V. visit www.foodmate.nl or call +31-186630240.

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