Spare Parts, Maintenance & AIP
Expect excellence.
Quality, Speed and Excellence
Why Foodmate Parts?
Foodmate is dedicated to serving your spare parts needs by maintaining a large inventory of original Foodmate parts. Our original Foodmate parts are manufactured using high-quality materials and developed with optimum poultry processing equipment performance in mind.
Expect Quality
When you purchase Foodmate original parts to replace your parts that have reached the end of their lifespan, you’re guaranteeing that you receive a quality part. Our parts have been designed and tested to meet very specific standards for any particular module. Off-brand parts do not always go through the same level of thorough testing that our parts do, leaving them more vulnerable to failure.
Reduce Downtime
If a part on your poultry processing equipment breaks, that means time that you aren’t processing, which in turn means you’re losing money. Having access to a supplier that utilizes and keeps original parts in stock equals a faster turnaround with less down time. Our large inventory of original parts in stock means you don’t have to wait to track down a part and have it shipped.
Excellence in Customer Service
We understand how important it is to keep your equipment up and running. We are there for you, and make sure that your equipment part is supplied on time. We work together as team to ensure your day to day operation is trouble free.
Innovative solutions FOR poultry processing
Maintenance & Service
The best way to extend the life of your poultry processing equipment is to periodically conduct a thorough cleaning and maintenance inspection. A preventative approach to your service and maintenance will optimize your operation, as well as increase yield.
Foodmate offers a preventative maintenance program, as well as emergency repair for your meat processing equipment. Our preventative maintenance program offers a detailed report with the technical condition of your equipment, followed by our recommendation on maintenance action steps to increase your equipment’s performance and yield.
Exceptional customer service is at the foundation of Foodmate. As we have seen our business grow at a tremendous pace in 2018 and 2019, we can say that this in large part to the excellent work of our service department as many customers trust Foodmate with their business because they know that Foodmate cares and provides outstanding service, 24/7.
Our strong growth also comes with the need to restructure the service department and to ensure continuation of this excellent customer service going forward. In the past, Foodmate’s immediate troubleshooting function was an integrated part of the field service team and our service manager handled both activities of the department at the same time. We recognize that with a fast-growing team, this is no longer sustainable.
As part of a new strategy therefore Foodmate is announcing a new fully dedicated Help-desk function to meet the immediate needs for technical assistance at any given moment.
And as part of this new management structure, Foodmate has appointed Graham Dear as the new Service Manager. Graham has been with the company since 2015 in the role of Project Engineer and Project Manager. Graham has a lot of experience working with our customers, our equipment and our service team.
Foodmate Maintenance Services
24/7 Emergency Support
Backed by experienced service technicians.
Our 24/7 emergency support is backed by experienced service technicians, ready to resolve any unexpected issues directly with you. Our remote diagnostics service usually provides a solution to the issue; but in case it doesn’t, a service technician is immediately dispatched to the plant site.
The purchase of your Foodmate equipment will come with not only high end technology, but also with top quality installation and maintenance service. It is our goal to ensure that our clients achieve a fast and consistent return on their investment. We understand that by offering our customers increased plant uptime, optimized equipment efficiency and yield will result in increased total revenues. And we make that our commitment to you.
Quality, Speed and Excellence
AIP: Asset Integrity Program
The Foodmate Asset Integrity Program (AIP) is a dedicated program which ensures equipment is kept in its best operating condition. By taking advantage of this program, your plant will see improvement in production, quality and ultimately, more consistent yield.
The Foodmate Asset Integrity Program (AIP) consists of a contractual service agreement with a customer, with the objective to complete a set number of service visits and rebuilds in a defined period of time on specific pieces of equipment. The parameters of the contract are set to best suit each plant’s need, according to its equipment and capacity. In addition, AIP offers additional training for plant personnel, which reinforces continuous improved equipment performance.
How does AIP work?
A Customer Asset Manager (CAM) schedules regular monthly visits to ensure plants have less downtime and increased performance. In addition, regular monitoring and equipment adjustments reduces risk for potential major issues. CAMs also recognize and make necessary recommendations for additional parts to be replaced as needed, before any eventual failure occurs. The Foodmate AIP offers added value to the customer through consistent equipment operation and increased levels of personnel performance.
Advantages
- Continuous and targeted training
- Predetermined schedule for all visits
- All labor necessary for rebuilds is provided
- Operational excellence in yield, throughput and quality
- Monthly visits by a dedicated Customer Asset Manager (CAM)
- All rebuild kits are maintained and stocked at Foodmate until prior to the scheduled rebuild
As we continue to expand on our dedicated service program, the Asset Integrity Program (AIP), we appointed Greta Holloway as the new AIP Manager, as an expansion of her current role as Parts and After Sales Manager. Foodmate’s AIP offers customers the ability to achieve more consistent operation, performance and yield.
Greta has nearly 30 years of experience in the industry, with specific expertise in spare parts and after-sales management. In addition to bringing dedicated focus on the AIP contracts, Greta is also expanding and managing the current Customer Asset Manager (CAM) crew. These are specialized technicians that support the new program by implementing pre-scheduled quarterly rebuilds (parts/ labor) and monthly visits check-ups.
“The AIP is a value-added service that we decided to implement after hearing our customers’ needs. It provides an opportunity to improve overall equipment performance, as well as ensuring an even more personalized level of service”, said Greta.
Foodmate Asset Integrity Program
Let us “ontzorg” you!
This is how we describe our AIP program
Benefits of The Foodmate AIP Program
Customer Experiences with AIP
Customers have seen much improvement since the inception of this program.
One Foodmate customer specifically experienced the benefits of the Foodmate AIP where the program brought an 8.0% yield gain. As part of the AIP contract, during the follow up visit a month after re-build, the CAM discovered that the maintenance and operations departments had been able to retain the knowledge gained from the re-build review and apply it to the daily operation of the equipment. They have successfully maintained the same yield percentages.
What is 8% worth? Let’s apply this data on an OPTI Thigh Deboner, for example:
| Average thigh weight | Yield | Dark meat price/lb. |
Scrape test difference before/after rebuild |
Additional meat | Additional meat/week | Additional meat/year |
|---|---|---|---|---|---|---|
| 226 gm. | 71% | $.60 | 8% | 12.8 gm. | 13,500 Lbs. or $8,100 | 702,000 Lbs. or $421,000 |
Service
Our service technicians work with you to ensure highest yields and uptime. There is a reason why we are rated the best in the industry.
We want it that way!
Benefits of The Foodmate AIP Program
Foodmate AIP Features
Foodmate has redefined the traditional Service Contract as the Asset Integrity Program
| Feature | Traditional Service Contract | Foodmate AIP Program |
|---|---|---|
| Labor | Labor provided for supervision of rebuilds only | Labor provided to complete all rebuilds |
| Monthly visits between rebuilds | Not available | Dedicated Customer Asset Manager (CAM) - makes monthly visits between rebuilds |
| Parts | Complex parts schemes based on outdated models | Simple rebuild schemes with the intent that the plant can take ownership of process |
| Performance | Generally not available | Foodmate documents and shares the increased perfor- mance from all rebuilds and CAM visits |
| Continuous training | Usually at an extra charge | Every opportunity the CAM visits (monthly) is a training opportunity for operators and maintenance. |
| Spare Parts monitoring | Generally not part of contract | The CAM will review spare parts in stock and advise facility |
| Rebuild Kits | Sent to plant ahead of time | Stocked at Foodmate US to ensure parts are not pulled by plant for other purposes |
