Spare Parts, Maintenance & Customer Care program
Expect excellence.
When you look at companies for your meat processing equipment spare parts or maintenance needs, look to Foodmate US for our quality, training, and easy access to original parts for your convenience.
Quality, Speed and Excellence
Why Foodmate Parts?
Foodmate is dedicated to serving your spare parts needs by maintaining a large inventory of original Foodmate parts. Our original Foodmate parts are manufactured using high-quality materials and developed with optimum poultry processing equipment performance in mind.
Expect Quality
When you purchase Foodmate original parts to replace your parts that have reached the end of their lifespan, you’re guaranteeing that you receive a quality part. Our parts have been designed and tested to meet very specific standards for any particular module. Off-brand parts do not always go through the same level of thorough testing that our parts do, leaving them more vulnerable to failure.
Reduce Downtime
If a part on your poultry processing equipment breaks, that means time that you aren’t processing, which in turn means you’re losing money. Having access to a supplier that utilizes and keeps original parts in stock equals a faster turnaround with less down time. Our large inventory of original parts in stock means you don’t have to wait to track down a part and have it shipped.
Excellence in Customer Service
We understand how important it is to keep your equipment up and running. We are there for you, and make sure that your equipment part is supplied on time. We work together as team to ensure your day to day operation is trouble free.
Innovative solutions FOR poultry processing
Maintenance & Service
The best way to extend the life of your poultry processing equipment is to periodically conduct a thorough cleaning and maintenance inspection. A preventative approach to your service and maintenance will optimize your operation, as well as increase yield.
Foodmate offers a preventative maintenance program, as well as emergency repair for your meat processing equipment. Our preventative maintenance program offers a detailed report with the technical condition of your equipment, followed by our recommendation on maintenance action steps to increase your equipment’s performance and yield.
Exceptional customer service is at the foundation of Foodmate. As we have seen our business grow at a tremendous pace in 2018 and 2019, we can say that this in large part to the excellent work of our service department as many customers trust Foodmate with their business because they know that Foodmate cares and provides outstanding service, 24/7.
Our strong growth also comes with the need to restructure the service department and to ensure continuation of this excellent customer service going forward. In the past, Foodmate’s immediate troubleshooting function was an integrated part of the field service team and our service manager handled both activities of the department at the same time. We recognize that with a fast-growing team, this is no longer sustainable.
As part of a new strategy therefore Foodmate is announcing a new fully dedicated Help-desk function to meet the immediate needs for technical assistance at any given moment.
And as part of this new management structure, Foodmate has appointed Graham Dear as the new Service Manager. Graham has been with the company since 2015 in the role of Project Engineer and Project Manager. Graham has a lot of experience working with our customers, our equipment and our service team.
Foodmate Maintenance Services
24/7 Emergency Support
Backed by experienced service technicians.
Our 24/7 emergency support is backed by experienced service technicians, ready to resolve any unexpected issues directly with you. Our remote diagnostics service usually provides a solution to the issue; but in case it doesn’t, a service technician is immediately dispatched to the plant site.
The purchase of your Foodmate equipment will come with not only high end technology, but also with top quality installation and maintenance service. It is our goal to ensure that our clients achieve a fast and consistent return on their investment. We understand that by offering our customers increased plant uptime, optimized equipment efficiency and yield will result in increased total revenues. And we make that our commitment to you.
Quality, Speed and Excellence
Customer Care Program
The Foodmate Customer Care Program is a dedicated program which ensures equipment is kept in its best operating condition. By taking advantage of this program, your plant will see improvement in production, quality and ultimately, more consistent yield.
The Customer Care Program consists of a contractual service agreement with a customer, with the objective to complete a set number of service visits and rebuilds in a defined period of time on specific pieces of equipment. The parameters of the contract are set to best suit each plant’s need, according to its equipment and capacity. In addition, our Customer Care Program offers additional training for plant personnel, which reinforces continuous improved equipment performance.
How does it work?
You will have regular monthly visits to ensure plants have less downtime and increased performance. In addition, regular monitoring and equipment adjustments reduce the risk of potential major issues. Your specialized technician recognizes and makes necessary recommendations for additional parts to be replaced as needed before any eventual failure occurs. This is an added-value program that provides consistent equipment operation and increased levels of personnel performance.
Advantages
- Continuous and targeted training
- Predetermined schedule for all visits
- All labor necessary for rebuilds is provided
- Operational excellence in yield, throughput and quality
- Monthly visits by a dedicated Customer Care Technician
- All rebuild kits are maintained and stocked at Foodmate until prior to the scheduled rebuild
Foodmate customer care Program
Let us “ontzorg” you!
This is how we describe our Customer Care Program
“Ontzorgen” is the Dutch term we use to describe our Customer Care Program So, what does Ontzorgen mean? Quite literally it means “ to Unburden”. The ability to “unburden” the plant and protect your investment is our goal. Discover the benefits of “unburdening” your plant with Foodmate dedicated Customer Care Program
Benefits of The Foodmate AIP Program
Customer Experiences with AIP
Customers have seen much improvement since the inception of this program.
One Foodmate customer specifically experienced the benefits of the Foodmate Customer Care Program by gaining an 8.0% yield improvement. As part of the Customer Care Program, during the follow-up visit a month after the re-build, the Customer Care Technician discovered that the maintenance and operations departments had been able to retain the knowledge gained from the re-build review and apply it to the daily operation of the equipment. They have successfully maintained the same yield percentage increase since.
What is 8% worth? Let’s apply this data on an OPTI Thigh Deboner, for example:
| Average thigh weight | Yield | Dark meat price/lb. |
Scrape test difference before/after rebuild |
Additional meat | Additional meat/week | Additional meat/year |
|---|---|---|---|---|---|---|
| 226 gm. | 71% | $.60 | 8% | 12.8 gm. | 13,500 Lbs. or $8,100 | 702,000 Lbs. or $421,000 |
Service
Our service technicians work with you to ensure highest yields and uptime. There is a reason why we are rated the best in the industry.
We want it that way!
Benefits of The Foodmate customer care Program
Customer Care Features
Foodmate has redefined the traditional Service Contract Agreements
Meet our Customer Care Program
| Feature | Traditional Service Contract | Foodmate Customer Care Program |
|---|---|---|
| Labor | Labor provided for supervision of rebuilds only | Labor provided to complete all rebuilds |
| Monthly visits between rebuilds | Not available | Dedicated Customer Care Technician makes monthly visits between rebuilds |
| Parts | Complex parts schemes based on outdated models | Simple rebuild schemes with the intent that the plant can take ownership of process |
| Performance | Generally not available | Foodmate documents and shares the increased performance from all rebuilds and Customer Care Technician visits |
| Continuous training | Usually at an extra charge | Every opportunity the Customer Care Technician visits (monthly) is a training opportunity for operators and maintenance. |
| Spare Parts monitoring | Generally not part of contract | The Customer Care Technician will review spare parts in stock and advise facility |
| Rebuild Kits | Sent to plant ahead of time | Stocked at Foodmate US to ensure parts are not pulled by plant for other purposes |
